CGV Coup de coeur
General conditions of sale
1 – CONDITIONS OF APPLICATION
These general terms and conditions of sale apply to all sales made on the website www.coupdecoeur-shop.com and govern the relations between, on the one hand,
Coup de Coeur
2JDL SAS
SIRET: 518 990 700 00123
Share capital: 150,000 euros
Intracommunity VAT number: FR 86 518 990 700
176 rue d'Estienne d'Orves
92702 Colombes Cedex
FRANCE
Tel.: + 33(0)1.56.47.03.28
Email: contact@coupdecoeur-shop.com
And, on the other hand,
Users of the COUP DE COEUR website placing an order on this site,
Hereinafter referred to as “the user”
Any purchase made on the COUP DE COEUR website implies full acceptance of these general terms and conditions of sale. The user must have read the general terms and conditions of sale of the "COUP DE COEUR" website before confirming any order. By confirming their order, the user accepts all of these general terms and conditions of sale.
The company 2JDL - COUP DE COEUR reserves the right to modify these general conditions of sale at any time.
2 – PRODUCT INFORMATION
In accordance with articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of products sold electronically are available on the website www.coupdecoeur-shop.com.
In addition, the customer receives the information provided for in Article L 121-19 of the Consumer Code, prior to and subsequent to the conclusion of the sale and in particular by these general conditions of sale which he declares to have read before the validation of his order and to which he has access from the site www.coupdecoeur-shop.com and by reference in the confirmation and dispatch emails of his order which are sent to him.
2JDL makes every effort to ensure that the prices displayed on the Site are accurate and that all products are correctly described. However, when placing orders for products on the Site, it is specified that:
- the weights, measurements, sizes, and capacities indicated on the Site are given only as an approximation;
- the actual colors of the products, the colors that the customer sees will depend on the computer screen used and display configurations and it cannot be guaranteed that the color display by the screen will exactly match the color of the products that the customer will receive;
- although 2JDL ensures that all products correspond to their description on the Site, changes in manufacturing processes, computer screen configurations and computer hardware may affect the appearance of fabrics and product designs, which means that the delivered products may have slight differences in their appearance compared to the presentation on the Site.
3 – PRICE
All prices indicated on the product sheets and the order form are in euros, all taxes included.
The prices shown do not include additional delivery charges. The delivery charge is shown on the order form. Order confirmation will be sent by email.
www.coupdecoeur-shop.com reserves the right to modify its prices at any time but undertakes to apply the prices in effect on the date the user placed their order.
4 – ORDER AND PAYMENT
The order will only be finalized after receipt of the order confirmation by www.coupdecoeur-shop.com by means of an email sent to the email address indicated by the user when opening their account. No orders will be processed on weekends and public holidays.
All our items are offered for sale while stocks last. Item availability will be confirmed by order confirmation, which will be sent to the user by email.
Payment for your order can be made by credit card (Visa, MasterCard, Carte Bleue) or PayPal. Your order will only be processed upon receipt of payment.
The order confirmation sent by www.coupdecoeur-shop.com will summarize the total price of the order, including all taxes, to the user. The commercial invoice will be downloadable from our website www.coupdecoeur-shop.com and will remain available for consultation.
5 – DELIVERY
www.coupdecoeur-shop.com delivers to all countries of the European Union, namely: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain , Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden
From the date of receipt of payment, the order will be shipped within 3 to 4 days. Orders are not processed on weekends and public holidays.
Our deliveries are made by UPS or POSTE using Colissimo Suivi (delivery within 48 hours after the package is dropped off at the post office).
If the delivery delay exceeds 30 working days after the deadlines indicated when ordering, the user will be entitled to cancel his order and request a refund in accordance with article 7.
Orders are delivered to the user's home at the delivery address indicated on the order form. In the event of the user's absence, a delivery notice will be sent to allow them to collect their package from the post office nearest to their home within 10 days of posting this notice. We encourage users to have their package delivered to their workplace.
Free delivery for all orders over 75 euros in France and the European Union. For orders over 75 euros, shipping charges apply as follows:
- Colissimo Point Relais: within 3 to 5 working days, €4.95
- Colissimo: within 2 to 3 working days, €4.95
- UPS: within 2 to 3 working days €4.95
6 – RIGHT OF WITHDRAWAL
6.1 - Withdrawal period
In accordance with article L.221-18 of the Consumer Code, the Customer has a right of withdrawal for 14 days from delivery of the Product.
Upon expiry of the above period, the Products may only be refunded within the framework of the application of the legal guarantee of conformity and/or hidden defects in accordance with Articles L.217-4 et seq. of the Consumer Code and Articles 1641 et seq. of the Civil Code.
6.2 - Notification of withdrawal
To exercise his right of withdrawal, the Customer simply needs to inform 2JDL SAS of his wish to withdraw before the expiry of the aforementioned 14-day period, by means of the withdrawal form made available to him (the model of which is inserted below in the Appendix) or by means of any other unambiguous declaration.
This request for withdrawal can be made either:
- by mail to the attention of:
2JDL- CDC – INTERNET RETURN
176 rue d'Estienne d'Orves
92702 Colombes Cedex
FRANCE
Or
- by email to the following address: contact@coupdecoeur-shop.com
6.3 - Return, Refund and Exchange
METROPOLITAN FRANCE and EUROPEAN UNION
For all refund or exchange requests, please ensure that the items are intact, have never been worn or washed, in their original packaging with the labels attached to the product in a securely closed package, along with your full contact details to the following address:
2JDL SAS - CDC - INTERNET RETURN
176 rue d'Estienne d'Orves
CS 30046
92702 Colombes Cedex
France
Have your order number or parcel tracking number ready.
To make a return, the Customer will receive a prepaid return slip by Colissimo or can obtain a return label by their own means via the carrier of their choice and inform 2JDL- Coup de Coeur by email: contact@coupdecoeur-shop.com
Once your return is received, the returned products will be refunded or exchanged within 5 to 10 working days.
In application of the decree of November 18, 2014 relating to law n°2014-344 of March 17, 2014, 2JDL - 176 rue d'Estienne d'Orves - 92702 Colombes cedex - France - is responsible for the conformity of the goods sold and specifies that:
> When acting under the legal guarantee of conformity, the consumer:
- benefits from a period of 2 years from delivery of the goods to act;
- may choose between repair and replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
- Defects of conformity which appear within twenty-four months from delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
> The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
> The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he may choose between the resolution of the sale or a reduction in the price of the product in accordance with Article 1644 of the Civil Code.
8 – PROTECTION OF PERSONAL DATA
To process the user's order, the collection of personal information is mandatory and remains confidential. In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, the consumer has the right to access, rectify and oppose personal data concerning him. To exercise this right, the user must send a request by email to contact@coupdecoeur-shop.com or by mail to: 2JDL / CDC - 176 rue d'Estienne d'Orves - 92702 Colombes cedex
9 – RESERVATION OF OWNERSHIP
Sales are concluded with retention of title. Products purchased on the website www.coupdecoeur-shop.com remain the property of 2JDL until full payment of the price.
10 – INTELLECTUAL PROPERTY
The COUP DE COEUR brand, illustrations, logos, designs and models appearing on the site are for the exclusive use of 2JDL. Any total or partial reproduction, without the express prior consent of 2JDL, is strictly prohibited pursuant to Articles L 335-2 and L 335-3 of the Intellectual Property Code and constitutes an infringement and an offense.
12 – RESPONSIBILITY
These General Conditions of Sale are governed by French law subject to the application, for consumers domiciled abroad who may be recipients of Products, of international public order provisions specifically protecting them.
In the event of a dispute relating to the application and/or interpretation of these general terms and conditions of sale, the Customer may resort to a conventional mediation procedure or any other alternative dispute resolution method when a dispute is unlikely to be settled directly with 2JDL SAS. The dispute may be subject to an amicable settlement by mediation with the Paris Mediation and Arbitration Center (“CMAP”) subject to the conditions set out in Article L612-2 of the Consumer Code.
To submit a dispute to the consumer mediator, the customer can fill out the form on the CMAP website ( www.mediateur-conso.cmap.fr ), send their request by regular or registered mail to CMAP – Consumer Mediation Service, 39, avenue FD Roosevelt, 75008 PARIS), or send an email to consommation@cmap.fr .
In all cases, the Client's request must contain the following elements: their postal, email and telephone contact details as well as the full name and address of the company 2JDL SAS, a brief statement of the facts, and proof of prior steps taken with the COUP DE COEUR website.
The Client is also informed of the possibility of using the Online Dispute Resolution (ODR) platform made available by the European Commission and accessible at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR .
The Customer can contact 2JDL SAS electronically at the following address contact@coupdecoeur-shop.com